The Invoice Claims Administrator is responsible for reviewing, validating, and challenging online & high street retailer customer claims relating to non-compliance, service issues, or commercial agreements. This role ensures that all claims are accurate, fully supported, and compliant with contractual terms, helping to protect company profitability and uphold commercial integrity.

The ideal candidate will be highly organised, analytically skilled, and confident in using Excel at a pivot-table level. They must also possess excellent written communication skills and be comfortable challenging more senior colleagues or customers when necessary.

Key Responsibilities

• Review and verify customer claims for non-compliance, shortages, service failures, or other commercial deductions.
• Investigate and challenge invalid, excessive, or unsupported claims directly with customers and internal stakeholders.
• Maintain accurate claim records, supporting evidence, and audit trails.
• Analyse claim trends and identify recurring issues or opportunities for process improvement.
• Needs to have good numerical aptitude and enjoy investigating
• Use Excel (pivot tables, lookups, data validation) to analyse large data sets and reconcile against system data.
• Ability to learn news systems quickly to allow investigations to be concluded in a timely manner.
• Prepare clear and professional correspondence to support or dispute claims, ensuring all communications are factual and well-documented.
• Collaborate with Sales, Operations, and Finance teams to ensure consistency in claim handling and policy application.
• Support monthly reporting and claim reconciliation processes.

Skills and Experience

• Previous experience in managing claims queries ideally from large high street retailers and/or Amazon
• A good level of knowledge working with Excel
• Previous experience of a busy, fast paced environment desirable
• Ability to work to a deadline and a good eye for detail to ensure
• Flexible approach and ability to deal with complexity.